Our Policies
Confirmation of Your Order
The automated price quote reflects food only. The website calculates an estimated box count.
Shipping charges are finalized only after the order is packed and the actual box count is confirmed.
- If more boxes are required, the customer agrees to pay the additional cost, and Batya’s Kitchen is authorized to charge the difference.
- If fewer boxes are needed, Batya’s Kitchen will issue a refund for the difference.
Your Pesach order is automatically confirmed once submitted and once you receive an automated order number by email — unless you have been notified that you were placed on a waiting list.
If you do not see your confirmation email, please check your spam folder.
Your order number must appear in the subject line of all communication with our office.
If you have not received your confirmation within 5 minutes, please email:
orders@batyaskitchen.com
Subject line: I have not received my email confirmation. My order number is: _______
You agree to have your freezer ready to receive your delivery at least two weeks before Pesach — Rosh Chodesh Nissan, March 18, 2026.
All food items are delivered fully frozen. Each order includes a packing slip and warming instructions in the box.
Early Bird Special
Receive a 10% discount on your order when placed by January 18, 2026.
(Discount does not apply to shipping fees.)
Use coupon code PESACH10 at checkout.
A 50% escrow deposit is required.
Your remaining balance will be automatically charged on January 30, 2026 or shortly thereafter.
Orders placed after February 1, 2026 require full payment at checkout.
Payment Methods
A valid credit card is required for automatic billing when “Credit Card” is selected.
For all other payment methods (Zelle/QuickPay, Venmo, Cash, or Check), payment must be received within 4 days of order placement.
If payment is not received within this timeframe, your registered credit card will be charged automatically without further notice.
After March 1, 2026, alternate payments must be received within 2 business days.
Payment cannot be handed to the driver at delivery.
Orders cannot be delivered until full payment is received.
Check payments must arrive before the order is shipped.
Modifications and Edits
The 10% Early Bird discount applies only to items included in orders placed before January 18, 2026.
Any additions or edits made after January 18 will not receive the original discount on those added items.
Modifications and edits are allowed until January 24, 2026, within a 48-hour grace period from the time the order is placed.
Splitting Orders
- If the request to split an order is made before January 18 and within the 48-hour grace period, there is no split fee, and shipping will be recalculated.
- If the order has not been packed and you request a split, a $150 split fee applies and shipping will be recalculated.
- If the order has already been completed and packed, and you request it to be split and rerouted to two locations, a $350 split fee applies and shipping will be recalculated.
Scheduling Your Delivery
Our routes are organized by location. We will do our best to accommodate your preferred delivery date from the options available at checkout.
Please allow an 8-hour delivery window.
If you need your order expedited and packed ahead of customers who ordered before you, a $250 rush fee will apply.
If a delivery date change is requested after the order has been packed and placed in storage, a $200 processing fee will apply. Adjusting packed orders requires significant handling and incurs real costs.
FedEx
We dispatch FedEx orders Monday through Wednesday.
To avoid potential shipping delays, we do not ship on Thursdays.
Batya’s Kitchen is not responsible if a customer requests Thursday shipping for Friday delivery before Shabbos.
Our final pre-Pesach FedEx shipment will be sent out on Monday, March 30, 2026.
Holiday Rentals (South Florida & Orlando)
We offer private shipping options to South Florida and Orlando.
Your reservation on the truck is confirmed only after the deposit is received.
Space is limited — securing your spot early is strongly advised.
South Florida Deliveries
Choose from:
- Hand delivery by Pesach Delivered on Tuesday, March 31
- Any available FedEx date for earlier delivery
Orlando Deliveries
We offer delivery on Monday or Tuesday.
Your preferred day must be selected at checkout.
If your resort location or delivery day is changed after the order has been packed, a $150 correction fee will apply.
Gifting
If your order is intended as a gift, you agree to notify the recipient to have their freezer ready two weeks before Pesach.
If the recipient cannot receive the order before Pesach for any reason, it is the responsibility of the gift giver to coordinate an alternate delivery location.
Batya’s Kitchen is not responsible for determining or arranging the alternative location.
Oversights
The customer must inspect their order upon arrival.
Any errors must be reported within 24 hours of receipt.
No exceptions will be made after this window.
This policy ensures timely resolution and maintains product integrity.
Cancellations
We have a zero-cancellation policy.
In extreme circumstances, Daas Torah will be consulted.
If the order has already been packed, a $150 restocking fee will apply.